In retrospect, it was/is funny.
But it wasn’t.
Me: Hi, good morning. I need help to unlock the Apple ID
on my late mother’s iPad.
Meeter and Greeter Guy: “Right, okay, not a problem …
er, did you just say your late mother?”
Me: Yes.
Meeter and Greeter Guy: Cool.
Me: Erm, no, it’s not cool, actually.
Meeter and Greeter: Oh. Right.
This West London Life 
Oh my goodness, not employed for his tact then.
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Blimey, some in-service training needed for Courteous and Appropriate Responses. Perhaps (she said kindly) he was a bit flummoxed and said the first thing that came into his head …
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As Alexa says..Blimey..
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Oh my!
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This has probably given him pause for thought and he'll never say “cool” as his automatic response ever again
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